Skip to main content

Support

How can we help?

Answers to the questions we hear most, about your account, your credits and your analyses.

How do I delete my account?

Account deletion happens inside the BeanGrader mobile app, using the session you are already signed into. There is no web form that takes a password, which is a deliberate security choice.

In the app

  1. Open the BeanGrader app on your phone.
  2. Sign in if you are not already signed in.
  3. Go to Profile → Account Settings → Delete Account.
  4. Confirm. Your account and its data are removed immediately.

Full detail, including exactly what is removed, is on the account deletion page.

If you cannot get into the app

Lost phone, or locked out of your account? Email us from the address on the account and we will process the deletion manually within 30 days. Use the subject delete my account.

support@beangrader.com

How do credits work?

BeanGrader is credit-based. One analysis spends one credit. The app is free to download and includes three free analyses; after that you buy one-time credit packs from inside the app or from the pricing section on this site.

  • Credits do not expire.
  • There is nothing recurring to cancel.
  • If an analysis is rejected as ungradeable (the photo was too far away, too dark or too cluttered) the credit returns to your balance automatically.

If a purchase did not land in your balance, send us the reference from the payment confirmation and we will reconcile it.

My photo was rejected. What went wrong?

We reject a photo we cannot grade honestly rather than returning a confident-looking guess, and we refund the credit when we do. The usual causes are the camera being too far from the sample, uneven or dim lighting, beans stacked on top of one another, or a busy background competing with the sample.

Spread the sample in a single layer on a flat, neutral, evenly lit surface and fill the frame with it. There is no need to photograph a large sample in sections: shoot the whole thing at once and the server tiles it.

My analysis is taking too long.

Analyses normally finish in well under a minute. If one has been pending for several minutes, close and reopen the app; the results screen polls until the grade lands. If it is still stuck, contact us with the approximate time you started it.

How do I reset my password?

Tap Forgot password? on the sign-in screen. You will receive an email with a reset link. If you originally signed in with Apple or Google there is no password to reset: sign in the same way you did the first time.

How do I export my data?

Email privacy@beangrader.com from the address on your account and we will send you a bundle of your analyses and profile data within 30 days.

Is a BeanGrader result an official SCA grade?

No. BeanGrader produces an indicative pre-screening assessment aligned with SCA green arabica defect methodology. It is not official SCA certification and it does not replace a licensed Q Grader. It is built for screening lots quickly, documenting them consistently, and training your eye. Every result discloses how much of the sample it assessed and how confident it is in each call, so you can judge how much weight to give it.

Background reading: the SCA grading guide and the coffee defects guide.

Ready to grade your green coffee?

Download BeanGrader and get 3 free analyses for your green coffee bean samples.

Free to download • 3 free analyses included • No subscription